Expert insights
Three Nordic leaders share their perspectives on the power of PCC to enhance the healthcare experience.
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Ongoing continuity of care builds trust, promotes treatment adherence, prevents duplicative testing, and decreases healthcare costs. These benefits are gained by reconfiguring care models through intentional, systematic, human-centered design that fosters human connection. Healthcare systems that make it easier for patients to schedule follow-up visits with the same physician or care team member demonstrate commitment to relationship building and maintenance. Physicians and healthcare leaders must critically examine their practices to put relationships at the center of care delivery. Using technology to support relationships rather than replicating them goes a long way to enhance patient care. By streamlining documentation and other processes, physicians can reclaim time for what matters most: their patients.”
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AI has many opportunities to impact patients and their care teams powerfully. AI tools can enhance continuous patient monitoring and proactive health management by leveraging advanced algorithms and real-time data analysis. Wearable devices and remote sensors collect vital signs and other health metrics, which AI analyzes to detect patterns indicative of potential health issues. This prioritizes patient-centricity, where early identification of problems can enable timely interventions before conditions worsen for the patient. AI can provide personalized health insights and recommendations, helping patients manage chronic diseases and maintain overall well-being more effectively.”
When comparing challenges facing healthcare leaders, billing and payment issues rarely compete for the top focus. Yet, in an increasingly consumer-driven market, critical operational pain points such as billing and payments should be highly prioritized, or organizations risk a negative impact on their bottom line.The recent focus on price transparency highlights the need to address billing and payment issues to improve patients' financial experiences. Advanced revenue cycle solutions and automation technologies promise to transform traditional, highly manual, back-office billing and payment posting processes into streamlined and efficient operations. If designed and deployed correctly, addressing billing and payment-related pain points can significantly improve patient financial satisfaction and allow for more reliable revenue streams.”
Start prioritizing patient-centered billing with Nordic’s co-sponsored report from HFMA, “Curing Payment Confusion.”
