The value of patient-centered care

TOP BENEFITS of PCC:
a Nordic perspective

Across today's healthcare landscape, leaders are centering operations, strategy, clinical practice, and technology around the individual patient’s needs. This focus, known as patient-centered care (PCC), transforms the entire healthcare experience, making it more personalized, effective, and, most importantly, caring. As you look to build or expand your PCC initiatives, here are three top benefits of PCC to improve your clinical and operational outcomes. 

Improved
patient
outcomes

PCC approaches have been shown to improve health outcomes for a range of chronic diseases, including cardiovascular risk management, depression and anxiety disorders, diabetes, and addictive behavior. Since PCC ensures healthcare isn't just about treating illnesses, patients are empowered to participate actively in their health. By involving patients in decision-making and tailoring treatments to their unique needs and preferences, PCC efforts improve engagement, leading to better treatment outcomes and costs.

A key aspect of a successful patient-centered care approach is technology-enabled access. According to the US Department of Health and Human Services (HHS), 73% of patients in 2022 were offered access to their health information by their healthcare provider or insurer via online medical records and patient portals, and 57% accessed their health information when presented. From managing chronic conditions more effectively to reducing hospital readmissions, PCC paves the way for empowered co-participation between patients and providers.

Efficiency and
cost savings

By streamlining processes, reducing unnecessary tests and treatments, and focusing on preventive care, PCC approaches can boost efficiency and save money. Compared to healthcare delivery without PCC approaches, PCC has decreased total utilization of health services and associated healthcare costs while improving health-related quality of life. These effects are shown across healthcare settings, with hospitals particularly benefitting as PCC involves improved care coordination and expanded care teams, successfully proving to reduce readmission rates. Studies demonstrate that patient-centered care continuously contributes to lower costs over time.

Optimized
operating
models

PCC initiatives are important across every component of operations. Continuous improvement activities based on patient feedback for virtual or physical locations of care and provider practices should inform the design and management of new operating models. Technology carries this continuous improvement one step further, where the strategic deployment of digital capabilities creates cohesive patient journeys for new models such as hospital-at-home programs and ongoing remote program management.

The shift is proven to meet patient demand; the top remote monitoring procedure claims volumes grew by nearly 1,300% from 2019 through 2022. PCC initiatives propel new possibilities within healthcare delivery.

More than
a trend

PCC is more than a trend—it's a transformational shift in how we approach healthcare. Proper investments, strategy, and technology deployment are pivotal in achieving PCC-oriented goals.

By prioritizing patients' needs, preferences, and values, healthcare providers can achieve better outcomes, enhance patient satisfaction, and drive efficiency.

Nordic can help you develop a custom approach to PCC that aligns with your organizational goals at every step of the journey.
Contact our consultants to get started.